FAQ
Questions we hear a lot.
Everything about how Mutual works — getting started, meeting people, your profile, Premium and staying safe. Still stuck? Email our support team and a real person will get back to you.
Getting started
Mutual is the dating app for members of The Church of Jesus Christ of Latter-day Saints. LDS, Mormon, whatever you want to call it — you'll find single people who share your faith and your values, which means it isn't one more thing you have to explain on a first date.
Mutual is available in the App Store for iPhone and on Google Play for Android. It's free to download.
Set up a profile, then browse other Latter-day Saint singles and swipe up on anyone you're interested in. When two people swipe up on each other you make a connection, and from there you can chat, get to know each other, and hopefully meet up for a date.
Nope. Mutual was made for single Latter-day Saints, but just like our church, visitors are welcome. We just ask that you abide by our Community Standards — and don't be surprised if you get invited to meet with the missionaries.
For now we've got to listen to our lawyers and only allow people 18 and older on the app. If you're under 18, you can still meet people at Mutual on Wednesday nights.
Start with your profile. A few photos that actually look like you, and prompts answered with something specific — "I run the Provo River trail most mornings" gets a reply, "I like being active" doesn't. Then send a handful of thoughtful likes rather than fifty blank ones.
Meeting people
No. Mutual has members across every adult age group — YSA, mid-singles and older singles. You choose the age range you want to see, and you only appear to people whose range includes you.
Fair. Swiping isn't the only way to meet on Mutual. On Sundays we run blind speed dating, where you talk to people directly instead of browsing profiles. And on the main feed, skip the swipe and leave a note — on a photo, on a prompt, on anything you actually had a reaction to. It takes ten seconds, and it starts a genuine conversation.
When you first sign up, nobody sees your profile until we've reviewed it — usually less than a day. After that it's partly a numbers game: the more active you are and the more people you like, the sooner you show up for other people who are looking.
Still having a hard time? Try changing up your photos and profile info, and ask a friend for honest feedback.
For Latter-day Saint singles, Mutual has more than a decade of evidence behind it — tens of thousands of couples have met on Mutual and gone on to marry. There are hundreds of their stories on our blog, in their own words.
No, and we'd never want it to be. Go to your singles ward. Say yes when friends try to set you up. Mutual is one more way to meet people, not a replacement for the rest of your life. But keep your profile current while you're single, so the people looking for someone like you can actually find you.
A Note lets you send one message to someone before you match. When they see your profile your Note pops up with it, and if they swipe up on you it becomes the first message in your conversation — so it's a good way to make a first impression.
Free members get one Note per week; Premium members get one per day. Notes don't stack, so use it or lose it. Messaging after you match is unlimited and free for everyone.
Not to worry. Tap the rewind icon at the top left of the screen, next to the menu icon, to undo your most recent swipe.
Tap the icon in the top left corner to open Settings, then go to Filters and adjust the age and distance range to whatever you're looking for.
Your profile and account
Tap the icon in the top left corner to open Settings, then tap Profile, then View Profile.
Tap the icon in the top left corner to open Settings and tap Profile, then tap whichever section you want to update.
Verifying adds a layer of security and lets other people know you are who you say you are. In the app, go to Profile › Verify Your Account and follow the steps — you'll be asked to submit a photo doing one of our specified poses, so make sure you match the pose and have good lighting.
Our team reviews the photo. You can check whether you're pending, rejected or verified under Profile › Account Verification. Once you're verified a pink badge appears under your profile name. If you have trouble taking the photo, email [email protected].
Go to Settings, scroll to the bottom and choose Delete My Account. If you're dating someone you can pause your account instead — there's no limit on how long you can keep it paused.
Deleting the app from your phone does not delete your account or cancel your subscription. Subscriptions have to be cancelled through the App Store or Google Play, the same as any other app.
Premium and billing
Yes. Downloading the app, building a profile, browsing, matching, and messaging are all free. Premium is optional and adds See Who Likes Me, unlimited likes, and more filters. Plans range from one week to six months, and the six-month plan works out to about $10 a month.
Subscriptions are billed by the app store you bought them from, so they have to be cancelled there — not in Mutual.
iPhone: open Settings, tap your name, then Subscriptions. Tap Mutual and cancel.
Android: open the Google Play Store, tap your profile icon, then Payments & subscriptions › Subscriptions. Tap Mutual and cancel.
Safety and community
Pretty simple: don't do anything stupid. For the details, see our Community Standards.
On any profile, tap the screen to see more info, scroll to the bottom and tap Report or Block User. To report someone you've already matched with, open the chat and tap the … button in the top right, then Report.
Please be specific about what happened — it helps our review team act quickly. If someone is harassing you, being inappropriate, or behaving in a way you think is wrong, we want to know so we can stop it affecting other people. We take our community's safety seriously.
Please don't report people for not answering, ghosting, or having a profile you didn't like. In those cases just unmatch or swipe down.
Still stuck?
If your question isn't here, our support team is made of real people and they'd genuinely like to help.
Email support